Customer Success Manager

Job Summary

Managing a dedicated portfolio of enterprise accounts, the full-time Customer Success Manager will support customers throughout their lifecycle by developing success plans, identifying growth opportunities, and mitigating churn risks in a remote capacity.

Key Responsibilities

• Manage a full book of business, serving as the lead and advisor for assigned customers
• Educate customers on product features and track usage to identify risks and opportunities
• Serve as the primary point of contact for customer inquiries and monitor satisfaction to support retention

Required Qualifications

• Bachelor's degree preferred, with 2-4 years of experience in Customer Success or Account Management
• Proven ability to manage difficult conversations and build relationships with mid-level management
• Experience with CRM or customer success tools (e.g., Salesforce, HubSpot, Gainsight)
• Strong communication and interpersonal skills
• Enthusiastic, self-motivated, and eager to learn