Customer Success Manager

Job Summary

Managing a portfolio of customers, the full-time Customer Success Manager will ensure client satisfaction and success with products and services while driving adoption and engagement with the platforms, identifying growth opportunities, and providing proactive support remotely from the Eastern or Central time zones.

Key Responsibilities:

• Serve as the primary point of contact for customers, building strong relationships and understanding their business goals
• Ensure customer satisfaction by providing proactive support and guidance on product usage
• Drive platform adoption and engagement through onboarding, training sessions, and regular check-ins

Required Qualifications:

• Bachelor's degree in business or a related field preferred
• 5-7 years of experience in a customer-facing role at a B2B SaaS company
• 3+ years of experience managing a book of clients of at least 250
• Experience with cross-functional collaboration, including Sales and Product teams
• Exposure to C-Level executives and Legal Teams strongly preferred