Customer Success Manager

Job Summary

Acting as the primary technical advisor and strategic partner to publishers, the full-time salaried Customer Success Manager will manage client relationships from onboarding through long-term growth, focusing on optimizing ad performance and resolving technical challenges in a remote environment.

Key responsibilities:

• Own publisher relationships end-to-end, ensuring account success and retention
• Serve as the primary technical contact and advisor for a portfolio of premium publisher accounts
• Proactively monitor ad performance, implementing technical optimizations to drive revenue growth

Required qualifications:

• 3-5 years of experience in Technical Account Management, Customer Success, or Ad Ops within the Ad Tech ecosystem
• Advanced knowledge of Google Ad Manager and Google Analytics
• Deep understanding of the programmatic advertising ecosystem, including header bidding and ad serving principles
• Familiarity with web technologies such as HTML, CSS, and JavaScript
• Experience with CRM and project management tools like HubSpot, Jira, or Zendesk