Customer Success Manager

Job Summary

Experienced in customer relationship management, the full-time salaried Customer Success Manager will drive customer retention and growth, ensuring educational institutions maximize their investment in solutions while working remotely.

Key responsibilities:

• Own customer retention and growth by securing renewals and identifying expansion opportunities
• Drive adoption and outcomes through success plans and data-driven business reviews
• Build trusted relationships with stakeholders across all levels of the institution

Required qualifications:

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech
• Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets
• Strong ability to build and maintain executive-level relationships
• Deep understanding of the education technology landscape and its challenges
• Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight)