Customer Success Manager

Job Summary

Seeking an experienced Customer Success Manager, the full-time remote position will focus on driving customer retention and growth for educational institutions by securing renewals, enhancing product adoption, and building trusted relationships across all levels of the organization.

Key Responsibilities

• Own customer retention and growth by securing renewals and identifying expansion opportunities within assigned accounts
• Drive adoption and outcomes through the development of success plans and data-driven business reviews
• Build trusted relationships with stakeholders, representing customer feedback to internal teams for product and strategy improvements

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech
• Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets
• Strong ability to build and maintain executive-level relationships
• Deep understanding of the education technology landscape and the unique challenges of academic integrity
• Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight)