Customer Success Manager

Job Summary

Managing a portfolio of mid-market accounts, the full-time Customer Success Manager will oversee onboarding, retention, and expansion while collaborating with Sales and Product teams in a remote environment.

Key responsibilities

• Own a portfolio of mid-market accounts end-to-end, ensuring customer success from onboarding through renewal
• Utilize AI tools to efficiently manage account health, communications, and quarterly business reviews
• Drive customer adoption by understanding team needs and promoting relevant features and strategies

Required qualifications

• 3 to 5 years of experience in customer success or account management within a B2B SaaS environment
• Demonstrated fluency with AI tools and their application in customer interactions
• Strong commercial instincts with the ability to assess customer health and escalate issues appropriately
• Excellent communication skills, adaptable to various audiences including researchers and product leads
• Comfortable navigating ambiguity and developing processes in a dynamic environment