Customer Success Manager

Job Summary

Managing a portfolio of dealership clients, the full-time remote Customer Success Manager will oversee client relationships, guide onboarding processes, and ensure client satisfaction through regular check-ins and performance tracking.

Key responsibilities

• Serve as the primary contact for assigned dealer accounts, ensuring smooth onboarding and ongoing management
• Monitor KPIs and track client performance, escalating issues as necessary to ensure timely resolution
• Maintain detailed CRM records and respond to dealer inquiries promptly, while identifying upsell opportunities for client growth

Required qualifications

• 2+ years of experience in customer success, account management, or automotive advertising
• Experience in automotive marketing is essential
• Familiarity with Google Analytics, Google Ads, Meta Ads, and CRM systems
• Strong time management skills with a high level of self-accountability
• Professional appearance and presence during virtual and in-person meetings