Customer Success Manager

Job Summary

To support small business clients, the full-time Customer Success Manager will drive retention and growth by developing strategies, building relationships, and championing customer needs while working remotely.

Key responsibilities

• Partner with clients to develop and execute strategies that maximize their ROI
• Drive account growth by identifying and securing expansion opportunities
• Champion customer needs across HSI teams to drive continuous improvement

Required qualifications

• Track record of success in customer-facing roles with revenue responsibility
• Experience engaging with senior executives and stakeholders
• Strong technical aptitude and ability to master complex solutions
• Bachelor's degree or experience in customer success, sales, or account management
• Knowledge of EHS and compliance is beneficial but not required