Customer Success Manager

Job Summary

Managing a portfolio of mid-market customer relationships, the full-time Customer Success Manager will drive revenue retention and positive business outcomes while working remotely across the United States.

Key responsibilities

• Own and manage customer relationships to showcase the value of Greenhouse and drive revenue retention
• Conduct thoughtful discovery to understand customer goals and translate them into actionable business outcomes
• Develop AI-powered workflows to reduce administrative tasks and enhance customer engagement

Required qualifications

• 3+ years of account management or customer success experience, preferably in B2B tech/SaaS
• Proven track record of achieving revenue retention goals
• Experience building and iterating on AI workflows or automations
• Strong presentation skills, both written and verbal
• Experience in the HR or Talent Acquisition tech space is a plus