Customer Success Manager

Job Summary

To drive business outcomes and customer retention, the full-time remote Customer Success Manager will own a portfolio of strategic enterprise customers, focusing on defining success plans, driving adoption of workflows, and engaging with executive stakeholders.

Key Responsibilities

• Define and execute success plans aligned with customer business goals and partner strategies
• Own Gross Revenue Retention and identify expansion opportunities to enhance customer value
• Build relationships with senior stakeholders and lead Executive Business Reviews focused on outcomes

Required Qualifications

• 5+ years in Customer Success, Account Management, or a similar SaaS role
• Proven track record in driving retention and expansion outcomes
• Experience managing enterprise customers
• Strong executive communication and stakeholder management skills
• Ability to operate independently in a fast-paced, evolving environment