Customer Success Manager

Job Summary

Managing day-to-day agency and client relationships, the full-time Customer Success Manager will oversee campaign execution, monitor performance, and provide actionable insights while working remotely.

Key responsibilities

• Own day-to-day management of agency/client relationships, ensuring effective communication and partner enablement
• Oversee campaign execution and setup across platforms, ensuring accuracy and timely delivery
• Monitor performance and troubleshoot technical and operational issues efficiently

Required qualifications

• 3-5 years of experience in ad tech, programmatic, or media
• Proven ability to manage agency relationships and campaign execution
• Experience working directly with agencies and clients
• Track record of meeting performance goals or driving revenue growth
• Familiarity with DSPs, SSPs, or similar platforms