Customer Success Manager

Job Summary

Proactively driving customer success, the full-time remote Customer Success Manager will manage client relationships, enhance platform adoption, and deliver exceptional onboarding and training experiences.

Key responsibilities

• Be the strategic partner for customers by aligning their goals with platform outcomes to drive adoption and retention
• Guide customers in leveraging AI features to unlock value and achieve success
• Conduct quarterly business reviews to strategize on performance and feature usage, while identifying upsell opportunities

Required qualifications

• Proven track record in customer success or account management, preferably in a SaaS environment
• Strong understanding of SaaS and marketing best practices
• Familiarity with AI-powered platforms
• Proactive, organized, and consultative approach to customer engagement
• Commitment to customer satisfaction and continuous improvement