Customer Success Manager

Job Summary

Acting as a key liaison for existing customers, the full-time Customer Success Manager will focus on post-sale relationships, driving upselling and renewals while enhancing the overall customer experience in a remote capacity.

Key responsibilities

• Collaborate with sales teams to drive revenue growth and retention from existing customers
• Proactively manage the renewal process and convert customers to term subscriptions
• Act as a trusted advisor, ensuring quick onboarding and promoting product enhancements

Required qualifications

• 5+ years of experience in the Enterprise software or Internet/Telecommunications industries
• 3+ years in an Account Management or Customer Success role
• Proven ability to thrive in a fast-paced technical environment
• Experience in proposing or deploying cloud and virtualized compute solutions
• Strong understanding of customer needs and service issues