Customer Success Manager

Job Summary

Proactively guiding customers through their digital transformation journey, the full-time remote Customer Success Manager will manage post-sales relationships, optimize the adoption of HPE solutions, and drive customer loyalty and account growth.

Key responsibilities

• Engage with strategic customers to understand their business objectives and consumption outcomes
• Facilitate onboarding, activation, and adoption of HPE's offerings to enhance customer experiences
• Identify and close opportunities to expand HPE's portfolio within customer accounts, delivering incremental business value

Required qualifications

• Intermediate level of subject matter knowledge in IT services or consulting
• Experience in managing customer relationships and driving customer success initiatives
• Proven ability to analyze business issues and provide actionable recommendations
• Strong understanding of as-a-service offerings and their value to customers
• Demonstrated capability to work independently and exercise judgment within defined practices