Customer Success Manager

Job Summary

Proactively guiding customers through their digital transformation journey, the full-time remote Customer Success Manager will manage post-sales relationships, optimize the adoption of HPE solutions, and drive customer loyalty and account growth.

Key responsibilities

• Manage the onboarding, activation, and adoption processes for HPE's portfolio to enhance customer experiences
• Identify and close opportunities to expand HPE's offerings within customer accounts, delivering incremental business value
• Maximize the value of as-a-service offerings to help customers achieve their business objectives and outcomes

Required qualifications

• Experience in customer success or account management roles within the IT services industry
• Strong understanding of digital transformation and technology adoption processes
• Ability to analyze customer needs and provide tailored solutions to enhance their experience
• Proven track record of driving customer engagement and loyalty
• Intermediate level of subject matter knowledge in relevant technologies and business practices