Customer Success Manager

Job Summary

Managing a portfolio of mid to large-sized customers, the full-time Customer Success Manager II will drive renewal, expansion, and price increase strategies while ensuring customers achieve measurable value and adoption milestones in a remote environment.

Key Responsibilities

• Own renewal processes end-to-end for assigned customers, ensuring proactive communication and timely closure
• Lead renewal strategy discussions with customers and internal stakeholders while monitoring customer health to anticipate churn risks
• Identify and close small to mid-level expansion opportunities, partnering with Sales or Account Management on complex expansions

Required Qualifications

• 3-7 years in Customer Success or Account Management roles within SaaS or enterprise software environments
• Proven track record of driving customer adoption, retention, and growth across a portfolio of B2B clients
• Demonstrated ability to translate complex technical capabilities into clear business outcomes
• Analytical mindset with experience in data-driven decision-making and customer health monitoring tools
• Bachelor's degree required; MBA or relevant certifications preferred