Customer Success Manager

Job Summary

Seeking a strategic and customer-focused Customer Success Manager to work remotely in a full-time capacity, responsible for managing a portfolio of enterprise accounts, driving customer adoption and retention, and ensuring measurable business outcomes through collaboration with security teams.

Key responsibilities

• Own and manage a portfolio of enterprise and strategic customer accounts
• Build trusted relationships with security leaders and conduct regular business reviews
• Drive successful onboarding and implementation outcomes while monitoring product adoption and engagement

Required qualifications

• 5+ years of experience in Customer Success, Account Management, or Technical Account Management in B2B SaaS
• Experience supporting enterprise customers in cybersecurity, infrastructure, or cloud services
• Strong executive communication and relationship management skills
• Ability to explain technical concepts to diverse audiences
• Experience managing renewals and identifying expansion opportunities