Customer Success Manager

Job Summary

Managing a portfolio of post-implementation accounts, the remote Associate Customer Success Manager will ensure customer success by driving platform adoption, conducting regular check-ins, and facilitating renewal conversations.

Key responsibilities

• Serve as the primary point of contact for ongoing customer success, managing a portfolio of accounts
• Conduct regular cadence calls and quarterly business reviews to track progress and align on goals
• Monitor account health signals and proactively address risks to prevent churn

Required qualifications

• 1-2 years of experience in customer success, account management, SaaS support, or a client-facing role
• Strong written and verbal communication skills
• Organized and detail-oriented, capable of managing multiple accounts and priorities
• Comfortable working with data and technology, with a quick learning ability for new tools
• Experience with Salesforce or similar CRM is a plus