Customer Success Manager

Job Summary

Managing a portfolio of clients, the full-time remote Customer Success Manager will serve as a strategic advisor, driving platform adoption and ensuring measurable business outcomes through effective customer engagement strategies.

Key responsibilities

• Manage client relationships, focusing on retention, renewals, and expansion opportunities
• Develop and execute data-driven marketing strategies in collaboration with clients across various channels
• Coordinate cross-functional teams to ensure successful delivery of client initiatives and translate client goals into actionable plans

Required qualifications

• Bachelor's degree in Marketing, Business, or a related field
• 3-5 years of experience in Customer Success, Account Management, or digital marketing
• Experience with marketing automation or email service provider platforms
• Familiarity with customer journey development and lifecycle marketing strategies
• Proficiency with Excel, PowerPoint, and Word