Customer Success Manager

Job Summary

Driving customer success for enterprise accounts, the full-time Customer Success Manager will own the end-to-end customer journey, build relationships with key stakeholders, and identify expansion opportunities while working remotely.

Key responsibilities

• Own the end-to-end customer journey for a portfolio of enterprise accounts
• Build and maintain relationships with key stakeholders, including senior decision makers
• Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions

Required qualifications

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field
• 4+ years of experience in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments
• Experience in SaaS customer-facing roles with enterprise customers; track record in renewals and/or expansions
• Proficiency with tools such as Salesforce, Gainsight, Looker, or similar Customer Success and data analytics platforms
• Fluent in English and Spanish (written and spoken); additional languages are a plus