Customer Success Manager

Job Summary

Proactively managing a portfolio of customer accounts, the remote Customer Success Manager will build long-term relationships, guide clients through onboarding and adoption, and drive retention and growth strategies in a contract role.

Key responsibilities

• Manage customer accounts as the primary point of contact and guide them through onboarding and adoption
• Advocate for customer needs across internal teams and facilitate communication to drive successful outcomes
• Monitor account health, identify churn risks, and develop strategies for customer retention and expansion opportunities

Required qualifications

• Proven experience as a Customer Success Manager, Account Manager, or similar customer-facing role
• Experience managing B2B customer relationships
• Strong relationship-building and stakeholder management skills
• Basic technical aptitude and understanding of software platforms and operational workflows
• Fluent English communication skills (written and verbal)