Customer Success Manager

Job Summary

Managing inbound charter requests from new and established customers, the full-time Customer Success Manager will oversee the entire booking process, coordinate with operations, and facilitate communication through various channels in a remote setting.

Key responsibilities

• Manage the booking process from initial quote generation to final confirmation of charter trips
• Provide support to multiple Account Executives and collaborate with various departments for smooth execution of services
• Utilize Google Suite and ZUM admin/charter portals to organize and manage communication related to charter requests

Required qualifications

• 1-2+ years of administrative or sales support experience
• Proficiency in Google Suite, including Gmail, Google Docs, and Google Sheets
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Detail-oriented mindset to ensure accurate processing of charter requests
• Willingness to learn and adapt to new procedures and tools