Customer Success Manager

Job Summary

Passionate about supporting nonprofits, the full-time remote Customer Success Manager will drive customer outcomes, adoption, and retention by partnering with high-impact nonprofit clients to achieve their fundraising goals through strategic guidance and technology utilization.

Key responsibilities

• Serve as a strategic partner for nonprofit customers, focusing on outcome-driven engagements to enhance fundraising and donor engagement
• Lead discovery, success planning, training, and strategic guidance to drive customer adoption and value realization
• Utilize AI tools to identify customer risks and opportunities, ensuring proactive action and improved customer experience

Required qualifications

• 2-5 years of experience in Customer Success, Account Management, Consulting, Sales, or similar customer-facing roles
• Proven ability to drive customer outcomes through strategic guidance and relationship management
• Experience managing multiple customer engagements in a pooled or scaled motion
• Strong skills in facilitating trainings, workshops, webinars, or customer education programs
• Demonstrated stakeholder management and customer-facing presentation skills