Customer Success Manager

Job Summary

Managing a portfolio of complex, strategic accounts, the full-time Customer Success Manager will drive customer adoption, retention, and growth while working in a hybrid environment, either from Edinburgh or remotely within the UK.

Key responsibilities

• Own the end-to-end customer journey, acting as the primary post-sale relationship owner and trusted advisor
• Develop and maintain strategic account plans, identifying opportunities for growth and managing customer satisfaction
• Host regular customer meetings and provide training sessions to ensure customers maximize their use of the Dayshape platform

Required qualifications

• Significant experience in Customer Success or Account Management, preferably in the SaaS or software industry
• Strong commercial acumen with a track record of supporting renewals and revenue growth
• Proven ability to build relationships with executive-level stakeholders
• Experience in driving product adoption and measurable customer outcomes
• Ability to manage multiple complex projects and stakeholders simultaneously