Customer Success Manager

Job Summary

Managing a portfolio of Corporate and Enterprise accounts, the full-time Customer Success Manager will ensure customers achieve high adoption and business value from the platform while developing trusted advisor relationships and driving revenue growth in a hybrid work environment.

Key responsibilities

• Develop and manage Success & Value Realisation plans, aligning stakeholders to deliver business outcomes
• Oversee customer implementations, ensuring understanding of the platform's value and high adoption rates
• Deliver engaging presentations and recommendations while leading the development of the Pigment community through thought leadership and best practices

Required qualifications

• Significant experience in customer success or account management within a software/SaaS company
• Proven track record managing Corporate and Enterprise accounts, driving customer adoption and satisfaction
• Experience with AI customer engagement strategies and automation technologies
• Strong commercial mindset with ownership of revenue, including renewals and expansion
• Fluency in English and excellent analytical skills to interpret customer data and identify growth opportunities