Customer Success Manager

Job Summary

Driven and relationship-oriented, the full-time Customer Success Manager will manage a large portfolio of Commercial Real Estate customers remotely, focusing on proactive engagement, retention, and maximizing ROI through data-driven insights and scalable programs.

Key responsibilities

• Own the success of Commercial Real Estate customers by developing scalable playbooks and touchpoints to drive engagement and retention
• Serve as a trusted advisor, helping customers achieve their goals and maximize ROI
• Monitor customer health scores and usage data to proactively identify at-risk accounts and opportunities for growth

Required qualifications

• 2-5 years of experience in Customer Success, Account Management, or Program/Project Management
• Proven ability to manage a large book of business with a data-driven, scaled approach
• Experience owning the full renewal process
• Experience building and executing customer programs or playbooks that drive measurable outcomes
• Familiarity with MRI software and experience in Commercial Real Estate is a plus