Customer Success Manager

Job Summary

To support long-tail higher education clients, the full-time remote Customer Success Manager will manage the customer experience, analyze data for actionable insights, and collaborate with Sales and Renewals to drive growth and renewals.

Key responsibilities

• Manage the customer experience for all clients within a scaled North American territory
• Analyze data and usage trends to identify risks and make strategic recommendations for improving customer health
• Act as the voice of the customer, sharing insights and challenges with internal teams

Required qualifications

• Bachelor's Degree or 4+ years of Account Management experience
• Strong understanding of Customer Success within a SaaS environment
• Proficiency in utilizing AI tools to optimize workflows and manage a large customer base
• Higher education industry experience and knowledge preferred
• Strong organizational skills and ability to prioritize tasks in a changing environment