Customer Success Manager

Job Summary

Driving customer success remotely, the full-time Customer Success Manager will manage relationships, ensure account health, and advocate for customers while achieving retention and revenue targets.

Key responsibilities:

• Build and maintain strong, long-term relationships with customers to understand their business objectives
• Act as the "Voice of the Customer" by collaborating with internal teams to influence the product roadmap
• Create and execute tailored Client Success Plans to align platform capabilities with customer outcomes

Required qualifications:

• A minimum of 4 years in Customer Success Management
• Experience in the multifamily sector is required
• Proven track record with a B2B SaaS product
• Demonstrated ability to achieve monthly performance benchmarks
• Highly coachable with a self-starter attitude and a growth mindset