Customer Success Manager

Job Summary

To support customer growth and revenue expansion, the full-time remote Customer Success Manager will manage a portfolio of customer accounts, drive engagement and adoption, troubleshoot technical issues, and collaborate cross-functionally to enhance customer experience.

Key responsibilities

• Own a portfolio of customer accounts, driving revenue growth through engagement and relationship management
• Lead ongoing customer engagement with regular check-ins, business reviews, and strategic follow-ups
• Develop deep knowledge of the platform and troubleshoot technical issues while coordinating with engineering and product teams

Required qualifications

• 4+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing SaaS role
• Experience in an early-stage or high-growth B2B SaaS company
• Ability to troubleshoot technical issues and navigate ambiguity independently
• Experience working with APIs, JSON, and basic SQL queries
• Strong organizational skills and ability to manage multiple customer relationships simultaneously