Customer Success Manager

Job Summary

To drive skills-based outcomes for clients, the full-time remote Customer Success Manager will lead executive-level conversations, translate customer goals into success plans, and guide customers through workforce transformation strategies.

Key responsibilities

• Translate customer goals into clear success plans with measurable impact
• Master product offerings and guide customers through AI-enabled capabilities and ethical adoption
• Utilize data to prioritize conversations around risk, opportunity, and expansion

Required qualifications

• 5+ years of professional B2B Customer Success Manager experience
• Expertise in strategic advising and customer relationship management, particularly with C-suite connections
• Proficient in Salesforce, Business Intelligence tools, and MS Office Suite
• Strong operational rigor with the ability to drive data-led insights and decision-making
• Deep understanding of AI-enabled, skills-based environments