Customer Success Manager

Job Summary

Building and maintaining customer relationships, the full-time remote Customer Success Manager II will manage accounts, provide performance reporting, and support customer retention efforts while leveraging industry knowledge.

Key responsibilities:

• Manage customer accounts across multiple OEMs and provide monthly product review reporting
• Analyze and review customers' digital performance, completing website edits and troubleshooting issues
• Communicate and implement strategies to meet customers' KPIs and drive retention and growth opportunities

Required qualifications:

• Bachelor's degree or equivalent experience
• Google Analytics Certified
• 2+ years of account management and/or dealership experience
• Proficient knowledge of MS Office Suite and Salesforce Service Cloud
• Ability to work effectively in a team and independently while managing multiple priorities