Customer Success Manager

Job Summary

Owning the complete adoption lifecycle, the full-time Customer Success Manager will collaborate with clients to enhance their use of Cisco software solutions, drive product adoption, and identify expansion opportunities in a remote setting.

Key responsibilities

• Develop and maintain relationships with key stakeholders and super users to facilitate adoption success
• Conduct adoption workshops to document clients' desired outcomes and create a comprehensive Adoption Success Plan
• Deliver insights on customer success metrics and execute Quarterly Success Reviews to demonstrate value

Required qualifications

• 5+ years in a consultative customer-facing role
• Proven experience in account management with a strong commitment to customer success
• Ability to work collaboratively in a fast-paced, dynamic environment
• Highly knowledgeable about technology industry trends and strategies
• Experience with Cisco software solutions is preferred