Customer Success Manager

Job Summary

Managing a dedicated portfolio of approximately 15-20 customers across the EMEA region, the full-time remote Customer Success Manager will build strong relationships, align customer goals with product capabilities, and support measurable business outcomes.

Key responsibilities

• Manage a portfolio of customer accounts through regular, proactive engagement
• Build and maintain strong relationships with key stakeholders across customer organizations
• Identify and progress opportunities for account growth and expansion

Required qualifications

• Experience in a SaaS or technology environment (customer success, account management, sales, or related role)
• Experience supporting or managing customer relationships in a business-to-business setting
• Familiarity with CRM or customer success platforms (e.g., Salesforce or similar tools)
• Ability to connect customer needs to product or solution capabilities
• Experience operating in a fast-paced environment with timely follow-through