Customer Success Manager

Job Summary

Supporting the implementation and retention of digital solutions, the full-time remote Customer Success Manager will assist faculty with course setup, training, and usage monitoring while collaborating with account managers to drive customer engagement and satisfaction.

Key responsibilities

• Support faculty in implementing and integrating digital solutions into their courses
• Monitor course usage and trends to identify opportunities for retention and expansion
• Collaborate with account managers to review account status and support retention strategies

Required qualifications

• Undergraduate degree
• 1-3 years of relevant experience in customer service, sales support, or technical product support
• Experience supporting digital platforms and training users
• Ability to present effectively in group and one-on-one settings
• Basic understanding of customer success and retention strategies