Customer Success Manager

Job Summary

To support customer onboarding, the full-time remote Customer Success Manager - Onboarding Specialist will manage the onboarding process for new customers, ensuring they achieve value quickly while collaborating with cross-functional teams.

Key responsibilities:

• Own the onboarding process from customer sign-on to completion of their first use case
• Manage a portfolio of concurrent onboarding accounts, prioritizing effectively across competing timelines
• Host kickoff calls, workshops, and training sessions to drive platform adoption

Required qualifications:

• 4+ years of customer success experience, particularly in a SaaS environment
• Experience onboarding customers remotely
• Ability to handle fast-paced environments with competing priorities
• Demonstrated experience in presenting complex data clearly to address customer needs
• BA/BS degree