Customer Success Manager

Job Summary

Seeking a full-time Customer Success Manager who will own post-sales relationships with physician groups and nephrology practices, drive patient retention strategies, and build a scalable customer success function in a hybrid work environment.

Key responsibilities

• Manage the full post-sales customer relationship, ensuring trust and driving adoption among clinical partners
• Lead patient retention strategies and monitor key metrics to proactively identify risks and opportunities
• Collaborate cross-functionally to translate customer feedback into product and process improvements

Required qualifications

• 3-7 years of experience in customer success, account management, or client services, preferably in health tech or SaaS
• Strong data analysis skills, including the ability to create reports and dashboards
• Proven experience in managing renewals and retention metrics
• Startup mentality with a proactive approach to building and improving processes
• Familiarity with customer success platforms and CRMs; experience in RPM or CCM is a plus