Customer Success Manager

Job Summary

Seeking a proactive and strategic Customer Success Manager (Brand Protection) for a full-time remote position, who will manage a portfolio of 10 to 14 accounts, translate complex infringement data into actionable strategies, and collaborate with cross-functional teams to drive revenue retention and client satisfaction.

Key responsibilities

• Own the customer journey by managing a dedicated portfolio of rapidly growing brands and upcoming sports leagues
• Translate data into value by leading strategy sessions and Quarterly Business Reviews (QBRs) to demonstrate ROI for client stakeholders
• Drive revenue retention by partnering with Account Managers to identify growth opportunities and secure seamless renewals

Required qualifications

• Previous experience in Customer Success or Account Management, ideally within the IP or legal tech space
• Confidence in client-facing situations, capable of steering challenging conversations into productive partnerships
• Ability to explain complex technical data clearly to a non-technical audience through analytical storytelling
• Self-starter with operational agility, able to transition between high-level strategy and detailed data analysis
• Experience thriving in a fast-paced, collaborative global technology environment