Customer Success Manager

Job Summary

Proactively managing client relationships, the full-time East Coast Customer Success Manager will ensure clients realize the full value of solutions, guiding them through implementation and providing ongoing support while working remotely.

Key responsibilities

• Serve as the primary liaison between clients and internal teams, ensuring seamless communication and partnership
• Act as a trusted advisor, providing best practices and strategic guidance to help customers modernize their GRC programs
• Monitor customer health and product usage to drive proactive engagement and improve satisfaction and retention

Required qualifications

• 3+ years in Customer Success or Account Management in a SaaS or technical product environment
• Understanding of GRC frameworks (e.g., SOC 2, ISO 27001, NIST, HIPAA) and ability to translate compliance concepts into actionable outcomes
• Proven ability to manage multiple customer relationships with strong retention results
• Demonstrated technical aptitude with data-driven platforms and integrations
• Excellent communication and presentation skills for influencing technical users and executive stakeholders