Customer Success Manager

Job Summary

Owning a defined book of business, the full-time remote Customer Success Manager will drive customer success through onboarding, engagement, and contract renewals while collaborating with cross-functional teams.

Key responsibilities

• Manage the overall customer lifecycle, including onboarding, cadence, expansion, and renewal
• Negotiate and close customer contract renewals while developing trusted advisor relationships
• Identify key metrics around product consumption to optimize and expand customer usage

Required qualifications

• 1-2 years of experience as a Customer Success Manager
• Experience supporting a technical or API product
• Proven track record of negotiating and closing renewals
• Strong consultative approach with customers
• Ability to immerse in the customer's world and understand their goals with data