Customer Success Manager

Job Summary

Working remotely in a full-time capacity, the Customer Success Manager will partner with a portfolio of K-12 schools to drive software adoption, manage customer relationships, and enhance retention through proactive monitoring and support.

Key responsibilities

• Partner with assigned schools to identify needs and develop strategic account goals
• Build relationships with customers and promote goodwill through various communication channels
• Drive retention by monitoring customer health and addressing barriers to adoption and expansion

Required qualifications

• Bachelor's degree or equivalent customer service experience
• 1-2 years of work experience in the SaaS industry
• Experience in high-energy, customer-facing roles
• Demonstrated success in managing multiple high-profile accounts
• Industry knowledge of the K-12 private school sector or other education SaaS products is a plus