Customer Success Manager

Job Summary

Driving customer success in a remote environment, the full-time Customer Success Manager will own the post-sale lifecycle for assigned customer portfolios, focusing on onboarding, retention, and satisfaction while leveraging AI for enhanced decision-making and operational quality.

Key Responsibilities

• Manage customer relationships throughout the post-sale lifecycle, ensuring adoption, retention, and renewal readiness
• Develop and execute customer success plans that align customer goals with company offerings, utilizing AI analytics for insights
• Collaborate with cross-functional teams to resolve customer challenges and improve service delivery, enhancing overall customer experience

Required Qualifications

• 2-5 years of experience in Customer Success, healthcare operations, or related fields
• Bachelor's degree in healthcare administration, life sciences, or equivalent experience
• Proficiency with Salesforce CRM and customer success platforms, as well as BI tools like Tableau or Power BI
• Experience with AI-driven tools and analytics preferred
• Understanding of specialty pharmacy and regulated environments is desirable