Customer Success Manager

Job Summary

To support small and medium-sized customers, the full-time Customer Success Manager will cultivate relationships, drive product adoption, and collaborate with internal teams in a hybrid work environment.

Key responsibilities

• Analyze customer activity to ensure effective use of solutions and drive value
• Engage in onboarding new customers and maintain ongoing engagement throughout their lifecycle
• Conduct Corporate Business Reviews with customers' executive teams to align programs and drive adoption

Required qualifications

• 5+ years of experience in a customer-facing role such as Customer Success, Customer Support, or Account Management
• Previous experience in customer service for a software product or related field
• Proven ability to maintain valuable relationships with diverse customer accounts
• Bachelor's degree in any field
• Experience with Salesforce is a plus