Customer Success Manager

Job Summary

Seeking a full-time remote Customer Success Manager, the ideal candidate will manage a portfolio of private practice customers, guiding them from implementation to long-term success while focusing on improving patient outcomes and practice revenue.

Key Responsibilities

• Own a portfolio of private practice customers and serve as their primary contact from go-live through renewal and expansion
• Guide customers through the HealthSnap Customer Journey, optimizing and growing their programs
• Proactively monitor clinical and billing performance data, identifying trends and translating findings into actionable recommendations

Required Qualifications

• 3-5+ years of experience in Customer Success Management, Account Management, or healthcare operations, preferably in SaaS or health tech
• Demonstrated revenue cycle management experience, understanding CPT codes and payer reimbursement
• Proven ability to navigate difficult conversations with customers and hold them accountable
• Experience working with private practice groups and familiarity with practice operations
• Working knowledge of electronic health records (EHR) systems in a private practice context