Customer Success Manager

Job Summary

Fluent in French and English, the full-time Customer Success Manager for Global Strategic Brands will strategically manage complex enterprise hotel accounts, ensuring successful deployments and fostering long-term partnerships while working remotely.

Key responsibilities

• Serve as the strategic owner of assigned global strategic accounts, maintaining long-term executive and operational relationships
• Coordinate with the Implementation Manager and Sales teams to align work streams with customer goals and drive account success
• Conduct regular executive business reviews to provide insights, surface risks, and identify opportunities for deeper partnership

Required qualifications

• BA/BS degree
• Fluent in French & English
• 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting, preferably in hospitality technology or SaaS
• Proven ability to manage complex, multi-stakeholder enterprise accounts
• Strong executive communication skills with the ability to influence C-level stakeholders