Customer Success Manager

Job Summary

As a full-time Customer Success Manager, the successful candidate will empower leading Consumer Goods, food & beverage, and retail brands to maximize the value of the GoSpotCheck platform by providing hands-on training, strategic recommendations, and fostering strong relationships with key stakeholders in a remote work environment.

Key responsibilities:

• Guide customers through onboarding and ensure successful platform adoption and usage
• Deliver training sessions and provide ongoing consultation to address customer pain points and optimize platform performance
• Track customer health metrics and proactively identify opportunities for account growth and retention

Required qualifications:

• 2-3 years of experience managing B2B customers, preferably with Enterprise clients
• Strong data analysis skills, including advanced Excel proficiency and familiarity with SQL
• Exceptional written and verbal communication skills
• Bachelor's degree in a relevant field
• Experience with AI/Deep Learning or Image Recognition is a plus