Customer Success Manager

Job Summary

Driving client satisfaction and retention, the full-time salaried Customer Success Manager will manage client relationships, focus on renewals and upselling opportunities, and provide exceptional service in a remote environment.

Key responsibilities

• Proactively manage client relationships to ensure satisfaction and drive renewals and upsell opportunities
• Utilize sales expertise to expand revenue in existing customers through effective cross-selling and upselling
• Maintain regular contact with clients to strengthen relationships and ensure they see value in their investment

Required qualifications

• 3+ years of experience in client success, account management, or revenue retention
• Exceptional track record in B2B sales, particularly in subscription and project-based environments
• Familiarity with CRMs such as Salesforce and communication tools like Zoom and Microsoft Teams
• Knowledge of key CSM metrics including NRR, MRR, Churn, and renewals
• Bachelor's degree or equivalent experience