Customer Success Manager

Job Summary

Acting as the primary technical advisor for publishers, the full-time Customer Success Manager will manage relationships from onboarding to long-term growth, focusing on optimizing ad performance and resolving technical issues in a remote environment.

Key responsibilities:

• Own publisher relationships end-to-end, ensuring account success through onboarding and retention
• Serve as the primary technical contact and strategic advisor for premium and enterprise-level publisher accounts
• Proactively monitor ad performance and implement optimizations to drive revenue growth

Required qualifications:

• 3-5 years of experience in Technical Account Management, Customer Success, or Ad Ops within the Ad Tech ecosystem
• Advanced knowledge of Google Ad Manager and Google Analytics
• Understanding of the programmatic advertising ecosystem, including header bidding and ad serving principles
• Familiarity with web technologies such as HTML, CSS, and JavaScript
• Experience with CRM, project management, and support tools like HubSpot and Jira