Customer Success Manager

Job Summary

Working remotely, the full-time Customer Success Manager will partner with customers to drive engineering transformation, managing the customer lifecycle from implementation to renewal while ensuring product utilization and business alignment.

Key responsibilities

• Own the full customer lifecycle, focusing on implementation, program success, and renewals
• Create and maintain customer success plans, tracking success initiatives and account metrics
• Identify opportunities for account expansion and collaborate with cross-functional teams to ensure customer success

Required qualifications

• Proven experience in customer success or account management roles
• Strong understanding of customer success processes and metrics
• Ability to engage with Executive and C-level stakeholders
• Experience in driving product utilization and business alignment
• Proficiency in forecasting and tracking renewals and account growth