Customer Success Manager

Job Summary

To ensure high customer satisfaction and enable product adoption, the full-time remote Customer Success Manager will manage assigned cloud accounts, focusing on retention, growth of contract values, and fostering customer loyalty.

Key responsibilities

• Act as the single point of ownership for customer success across assigned accounts, coordinating resources to deliver outcomes
• Develop and maintain strong relationships with customers, conducting regular success reviews to align with their business goals
• Proactively manage customer health and risks, ensuring a consistently positive customer experience and identifying expansion opportunities

Required qualifications

• Strong background in Workforce Engagement, Quality Management, and Contact Centers
• 3+ years of experience in a customer-facing role within the Cloud ecosystem
• Ability to engage in technical dialogue with customers and internal audiences
• Bachelor's degree or equivalent experience preferred
• Experience with Gainsight and Salesforce