Customer Success Manager

Job Summary

To engage, retain, and grow small to mid-tier healthcare practices, the full-time Customer Success Manager will execute growth and retention campaigns, manage customer inquiries, and oversee contract renewals while working remotely.

Key responsibilities

• Execute and optimize growth, retention, and feature-adoption campaigns for small group accounts using multi-channel digital tools
• Monitor customer health dashboards and leverage insights to proactively manage at-risk accounts and identify growth opportunities
• Serve as the primary contact for customer inquiries, ensuring timely responses and efficient issue resolution

Required qualifications

• 2+ years of experience in customer success or customer-facing growth roles within healthcare SaaS or RCM platforms
• Interest in healthcare SaaS, digital health, or health operations
• Exposure to healthcare workflows or patient/provider engagement is a plus
• Experience or interest in CRM tools and campaign platforms
• Willingness to learn AI platforms for customer lifecycle engagement